Care Ombudsman Program
What is a Long-Term Care Ombudsman?
Your Long-Term Care Ombudsman is a client-directed
representative who is authorized by federal and state law to assist consumers
with questions and problems relating to long-term care - nursing homes,
assisted living, home care, and adult care homes.
Your Long-Term Care Ombudsman helps residents
- ask for what they want and need,
- understand what to expect from their nursing home
(or other care setting), and
- resolve a complaint, when the resident consents to
Your Long-Term Care
(LTC) Ombudsman can help you choose a nursing home,
assisted living, or adult care home that's right for you or your loved
one. Our Care Options service is a useful
place to start learning about long-term care.
Your LTC Ombudsman can help you understand
and exercise resident rights that are protected
by federal and state law.
LTC Ombudsmen respond to residents'
complaints and work to resolve problems through education,
negotiation, mediation, representation, referrals and participation in the
legislative process. Every year, Pro Seniors' LTC Ombudsmen respond
to hundreds of complaints
LTC Ombudsmen also represent the
consumers' perspective in national, state and local legislative and
policy arenas and through membership in various advocacy groups.
Regional LTC Ombudsmen train and
support volunteer ombudsmen.
does the Pro Seniors' Ombudsman Program serve?
Pro Seniors' Long-Term Care Ombudsman Program serves
Butler, Clermont, Clinton, Hamilton, and Warren counties. To ask a long-term
care question or make a complaint about long-term care in these counties,
call 513-345-4160, or 1-800-488-6070. If
you live outside our area, you can locate the Long-Term Care Ombudsman
Program serving your county in Ohio at the
of the State LTC Ombudsman / Ohio Department of Aging website.
Your Long-Term Care Ombudsman can help you understand
and exercise rights that are protected by federal and state law.
Nursing Home Resident's Bill of Rights
Residents have the right to:
- A safe and clean living environment
- Exercise Their Civil Rights
- Participate In Or Refuse Treatment
- Voice Grievances, Without Retaliation
- Manage Personal Finances
- Adequate And Appropriate Medical And Nursing Care
- Be Free Of Physical And Chemical Restraints
- Take Part In Community Activities
- Be Treated With Courtesy And Respect
- Private Visits And Unrestricted Communications
- Not To Be Transferred Or Discharged From The Home
- Be Free From Physical, Verbal, Mental, And Emotional
Ohio's Department of Aging has more
information about these
Rights on their website. (The above document is in Adobe Acrobat PDF
format and will require Adobe's free Acrobat Reader software to view.
Download it here.)
Choosing Long Term Care
Care Options for Seniors
Choosing a nursing home for you or someone you love
can be one of the most important - and difficult - decisions you'll ever
make. Care Options can help. Our team
of experienced professionals will guide you through the process step by
step. We'll give you the information you need to make the best possible
Can Volunteers Make a Difference?
Nearly 60% of people who live in nursing homes have no
There is no family or friend to reach out to help them voice
their concerns. Volunteers provide a voice for nursing home residents
and reduce the isolation and loneliness experienced by many residents
who have no one to speak on their behalf. Volunteers also help to educate
residents about their rights, empowering them to become more vocal in
resolving their own complaints and concerns.
The Long-Term Care (LTC) Ombudsman Volunteer often attends resident council
meetings where, once again, residents are more inclined to speak for themselves
when the volunteer is present. The LTC Ombudsman Volunteer might also
be involved in creating a family council or attending family council meetings
where family members work together to solve common concerns. Some volunteers
distribute information at health fairs, or provide presentations on our
The rapport that volunteers build with residents makes
We ask that volunteers make at least a one-year commitment,
so that residents and volunteers can fully benefit. During this year,
volunteers increase their knowledge and get to know residents and their
concerns. Most of our volunteers have been active for at least two years,
and some for over ten years.
What Does a LTC Ombudsman Volunteer
Most of our
LTC Ombudsman Volunteers do weekly visits
assigned nursing home - getting to know residents, helping them
understand and exercise their rights. Other LTC Ombudsman Volunteers may
choose to distribute information or provide education to resident, family,
or community groups about our services. We match each certified Volunteer
Ombudsman's interests and preferences to one of the
- Observe and visit with residents of nursing homes
& their families
- Work with residents to resolve basic concerns
- Provide information to the public about the ombudsman
or resident rights
- Assist an Ombudsman to resolve a resident's problem
with a nursing home
- Follow up with a resident to make sure that their
- Provide presentations to community groups about the
services of Pro Seniors
Currently there are 25 certified LTC Ombudsmen Volunteers
at Pro Seniors, and we are eager to train and support more volunteers
who are interested in assisting us to better serve the estimated 19,000
residents using long-term care services in our five counties.
How Do I Become a Volunteer Ombudsman?
Pro Seniors' Long Term Care Ombudsman team
trains volunteers on
long term care issues and the rights of persons who live in
nursing homes. To learn more about becoming a volunteer,
call 1-800-466-6070, or locally (513) 458-5518.
Volunteer Opportunities for Attorneys
If you're an attorney in Greater Cincinnati, Pro
Seniors can use your
help. Volunteer at the hotline and learn more about
the growing field of elder law. Interested attorneys should contact the
Volunteer Coordinator at (513) 345-4160.
Other Ways to Help
Even if you can't volunteer right now or accept
referrals in your legal practice right now, you can still support these
free legal and long-term care ombudsman services by making a tax-deductible
Pro Seniors. When you make a contribution equal to your
hourly billing rate, you're entitled to the pamphlets and all other support
that referral attorneys receive.
How do I become a Volunteer Ombudsman?
Pro Seniors' Long Term Care Ombudsman team
trains volunteers on long term care issues and the rights of persons who
live in nursing homes. To learn more about volunteering:
(800) 488-6070, or
Fill out the form below
We will call you
to discuss your interest in volunteering.
of Interest Form
First Open, Complete and Sign the Form
Use Word to type your answers on the
form, then print and sign, or
Use Adobe Reader to open the document, then
print, fill-in the form and sign.
Then Return Your Signed Form to Pro Seniors
Fax: Fax the signed form to Sandra Scholtes, Pro
Seniors' LTCOP Volunteer Coordinator
at 513.345.4156; or
Email: Scan your completed, signed form and attach it to an e-mail
Mail: Mail the signed form to:
LTCOP Volunteer Coordinator
Pro Seniors, Inc.
7162 Reading Road, Suite 1150
Cincinnati, Ohio 45237