Long-Term Care Ombudsman
Your Advocate When Choosing or Using Long-Term Services in Southwest Ohio
Pro Seniors’ long-term care ombudsmen are advocates who ensure that people are being treated with respect in their long-term care situation. With the client’s permission, we handle complaints about long-term care services and act as a go-between, voicing the needs and concerns of the clients to nursing homes, home health agencies, and other providers of long-term care.
As established and authorized by the Older Americans Act and Ohio law, the mission of the long-term care ombudsman program is to seek resolution of problems and advocate for the rights of home care consumers and residents of long-term care facilities with the goal of enhancing the quality of life and care of people using these long-term services and supports. This work is supported by the United Way of Greater Cincinnati.
“[Our ombudsman] did his homework on the law, interviewed the patient and family and was very well prepared to interact with a needlessly hostile administration. He advocated at the highest level for a person who could not advocate for himself.” ~Alan, thank you letter
What about visits with nursing home residents during the COVID-19 pandemic?
It’s important to note that visits are permitted for all nursing home residents at all times. The Centers for Medicare and Medicaid Services (CMS) recently published a “Frequently Asked Questions” fact sheet which may be helpful.
While many Public Health orders have been rescinded, assisted living communities (residential care facilities) are still required to follow the guidance of the county health departments and the Centers for Disease Control (CDC), and many are also following the guidance of the Centers for Medicare and Medicaid Services.
The current guidance for visitation requirements for nursing homes from the Centers for Medicare and Medicaid Services (CMS) states:
“Facilities must allow indoor visitation at all times and for all residents as permitted under the regulations. While previously acceptable during the PHE (public Health Emergency), facilities can no longer limit the frequency and length of visits for residents, the number of visitors, or require advance scheduling of visits.“
For additional detail, review Indoor Visitation on page 4 of the CMS Memo Ref: QSO-20-39-NH, which was Revised 11/12/2021.
If you have questions about visiting a loved one in a nursing home or assisted living in southwest Ohio, contact the Long-Term Care Ombudsman.
When you visit your loved one, consider these tips from the National Consumer Voice.
What if I live outside your area?
Pro Seniors’ Long-Term Care Ombudsman service area includes Butler, Clermont, Clinton, Hamilton, and Warren counties in Southwest Ohio. If you are an Ohio resident outside of these counties, please see this listing. If you don’t live in Ohio, please see this listing.
How Ombudsmen Help
When You Need to Choose Care & Services
Ombudsmen link people to services or agencies to support productive, fulfilling lives. When more services are needed, the ombudsman can help with this complex and often emotional selection process. Whether you are choosing a care provider for the first time, or moving from a facility where you currently live, the ombudsman can help you recognize and exercise your rights during the process.
Long-term care ombudsmen can help you understand the process of selecting long-term care and provide information about related benefits and insurance. The ombudsman will also help you learn what you need to know to get quality care from the provider you choose
Ombudsman Helpline: 513-458-5518 or firstname.lastname@example.org (please put Helpline as the subject)
Understand & Protect Your Rights
In a nursing home or residential care facility (assisted living), you have the same rights you’ve always had. For example, you have the right to privacy, the right to choose your care and treatment, and the right to know your medical condition.