We help seniors resolve legal & long-term care problems

Long-Term Care Ombudsman

Your Advocate When Choosing or Using Long-Term Services in Southwest Ohio

Pro Seniors’ long-term care ombudsmen are advocates who ensure that people are being treated with respect in their long-term care situation.  With the client’s permission, we handle complaints about long-term care services and act as a go-between, voicing the needs and concerns of the clients to nursing homes, home health agencies, and other providers of long-term care.

Ombudsman Mission

As mandated by the Older Americans Act and Ohio law, the mission of the long-term care ombudsman program is to seek resolution of problems and advocate for the rights of home care consumers and residents of long-term care facilities with the goal of enhancing the quality of life and care of people using these long-term services and supports.  This work is supported by the United Way of Greater Cincinnati.

“[Our ombudsman] did his homework on the law, interviewed the patient and family and was very well prepared to interact with a needlessly hostile administration.  He advocated at the highest level for a person who could not advocate for himself.”   ~Alan, thank you letter

What about visits with nursing home residents during the COVID-19 pandemic?

Public health orders are changing rapidly to keep pace with the impact of vaccinations and in response to the urgency of resuming visits with people in nursing homes and assisted living (residential care facilities).  It’s important to note that visits are permitted when certain conditions are met.

In general terms, the recent updates for visitation requirements for nursing homes and assisted living facilities remain the same, including the requirement that visitors schedule appointments in advance, are screened at the door, and wear masks.

Changes to the orders include:

  • Ohio is requiring that visitation be permitted whenever safety protocols can be met. Previously, visitation was permitted, not required.
  • Vaccinated residents may have physical touch with their visitor while wearing a mask. Previously, touch was discouraged.
  • Visits may occur in a resident’s private room, as opposed to the previous requirement of a separate visitation area.
  • 30 minutes should serve as the minimum amount of time for a visit. Previously, 30 minutes was the maximum time to visit.

Read the latest amended orders here:

Director’s Amended Order to Permit Access to Ohio’s Nursing Homes, with Exceptions

Director’s Amended Order to Permit Access to Ohio’s Residential Care Facilities, with Exceptions

The Centers for Medicare and Medicaid Services (CMS) recently issued a fact sheet about visits – you can read it here.  The Centers for Disease Control (CDC) has also published a helpful fact sheet.  When you visit, consider these tips from the National Consumer VoiceIf you have questions about visiting a loved one in a nursing home or assisted living in southwest Ohio, contact the ombudsman.

Ombudsman Helpline: 513-458-5518 or helpline@proseniors.org (please put Helpline as the subject)

What if I live outside your area?

Pro Seniors’ Long-Term Care Ombudsman service area includes Butler, Clermont, Clinton, Hamilton, and Warren counties in Southwest Ohio.  If you are an Ohio resident outside of these counties, please see the Department of Aging listing.  If you don’t live in Ohio, please see this listing.

ombudsman staff team

How Ombudsmen Help

When You Need to Choose Care & Services

Ombudsmen link people to services or agencies to support productive, fulfilling lives.  When more services are needed, the ombudsman can help with this complex and often emotional selection process.  Whether you are choosing a care provider for the first time, or moving from a facility where you currently live, the ombudsman can help you recognize and exercise your rights during the process.

Long-term care ombudsmen can help you understand the process of selecting long-term care and provide information about related benefits and insurance.  The ombudsman will also help you learn what you need to know to get quality care from the provider you choose

Ombudsman Helpline: 513-458-5518 or helpline@proseniors.org (please put Helpline as the subject)

Understand & Protect Your Rights

In a nursing home or residential care facility (assisted living), you have the same rights you’ve always had.  For example, you have the right to privacy, the right to choose your care and treatment, and the right to know your medical condition.

You also have the right to leave, and the right to stay.  Read your rights regarding an involuntary discharge from a nursing home and see how nursing homes can avoid involuntary discharges.

If your rights are being disrespected or ignored in any way, please call the Ombudsman Helpline at 513-458-5518, or email helpline@proseniors.org and put “Helpline” as the subject.

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