We are implementing system enhancements across our agency to better serve our community!

Please note the following temporary service adjustments:

• Legal Helpline Intake Line Closures:

   The Legal Helpline intake lines will be closed on Nov 11, 12, 13, Nov 16, and Nov 17.

   Regular intake service will resume on Wednesday, Nov 18.

• Ongoing Legal Helpline Intake Hours Adjustment:

   Effective Nov 18 through the end of the year, intake phone lines will close daily at 2:30 PM .

• Concerns about a nursing home or assisted living? Do you suspect a Medicare scam or fraud? Seeking help to locate your pension

Phone service for the Long-Term Care Ombudsman (513-458-5518), Senior Medicare Patrol (513-458-5523), and Mid America Pension Project (866-783-5021) is not  impacted by this change.

Thank you for your patience while we complete these improvements.

Contact Us

Our Staff

Cathy Rafales, Project Director
(513) 458-5503; Toll Free (800)293-4767
crafales@proseniors.org

David Phillips, Volunteer Coordinator
(513)458-5522; Toll Free (800)293-4767
dphillips@proseniors.org

Renee Buchanan, Marketing & Communications Director
(513)345-4150
rbuchanan@proseniors.org

Marihelen Gallagher, Case Management Specialist
(513)458-5523, Toll-free (800)293-4767
mgallagher@proseniors.org

Jodi Roberts, Outreach Specialist
(513)458-5515
jroberts@proseniors.org

Susan Marshall, Outreach Specialist
(513)275-7131
smarshall@proseniors.org

 

Request A Free Presentation

Please invite us to your next event! Our Senior Medicare Patrol Staff and Volunteers are available throughout Ohio to present to groups, fairs, senior center events and more!  Whether a one-to-one phone call, zoom meeting with your book club, or a group presentation, we partner with you to educate others on Medicare Fraud and how to avoid medical identity theft.

To request a presentation, please email us at SMP@proseniors.org.