“I felt listened to and guided through the process from first describing my situation to [the Helpline Attorneys] . . . You have all been advocates on my behalf through your affirming and kind responsiveness.”
~Patricia’s comments on a satisfaction survey
Legal Helpline for Ohio Seniors
The Legal Helpline provides free legal information, advice, and referral for residents of Ohio age 60 and over, regardless of income or resources. Appointments are scheduled in 30-minute blocks for callers to talk to an attorney who handle Legal Helpline calls. They will work with clients until the case is closed, which means it has been resolved, or the case has been referred to a staff attorney, another Pro Seniors’ program, or an outside attorney for, typically, a reduced rate.
Ohioans often call to ask about Medicare, Medicaid and Medicaid estate recovery, living wills, durable powers of attorney for health care, housing, and consumer problems.
How does the Legal Helpline work?
When you call the Legal Helpline, you will speak with an Intake Specialist who will gather basic information, such as name, address, birth date, phone number, etc., and the general nature of your question or problem (the Helpline attorneys use this information when they return calls).
When you provide this information to the Intake Specialist, the helpline attorney can focus more of your appointment time on your questions and explaining options.
The intake worker will schedule a telephone appointment for you to speak with an attorney. Then one of the Legal Helpline attorneys will call you to discuss your legal issue during your appointment time.
How can I reach the Legal Helpline?
Telephone appointments for the Legal Helpline are made Monday through Friday from 8:30 a.m. to 4:30 p.m. In the Cincinnati area, please call (513) 345-4160. Outside the local calling area, you can reach the Legal Helpline toll-free at (800) 488-6070.
If you aren’t in Ohio, please see the National Senior Hotline Directory.
What if I require more than advice to solve my problem?
If you have a legal problem that cannot be solved over the phone, the Legal Helpline will try to refer you to an appropriate source for more in-depth assistance. If you are in the five-county area around Cincinnati (Hamilton, Butler, Clermont, Clinton, and Warren counties), the Legal Helpline may refer you to an in-house Pro Seniors staff attorney. If you are in another part of Ohio, Pro Seniors may refer you to a private attorney on the Helpline Referral Attorney Panel.
Why is there no charge for me to talk with a helpline attorney?
Pro Seniors’ Legal Helpline receives grant funds from Ohio Access to Justice Foundation and other supporters that allow us to provide this service at no cost to the Ohio senior. For this reason, we collect demographic and income information from each caller to demonstrate to our funders the wide range of needs of our callers.