We are implementing system enhancements across our agency to better serve our community!

Please note the following temporary service adjustments:

• Legal Helpline Intake Line Closures:

   The Legal Helpline intake lines will be closed on Nov 11, Nov 12, Nov 13, Nov 16, and Nov 17.

   Regular intake service will resume on Wednesday, Nov 18.

• Ongoing Legal Helpline Intake Hours Adjustment:

   Effective Nov 18 through the end of the year, intake phone lines will close daily at 2:30 PM .

• Concerns about a nursing home or assisted living? Do you suspect a Medicare scam or fraud? Seeking help to locate your pension

Phone service for the Long-Term Care Ombudsman (513-458-5518), Senior Medicare Patrol (513-458-5523), and Mid America Pension Project (866-783-5021) is not  impacted by this change.

Thank you for your patience while we complete these improvements.

logo of the long-term care ombudsman with the word Ohio across an outline of the shape of the state of Ohio.

Tools for Current Ombudsman Volunteers

Preparing for a Visit:

Before you visit, please contact your assigned ombudsman staff to ask about any recent activity at the community you visit.

Next, please review the information available online about your assigned long-term care community.

You may want to make a few notes of what you can observe to determine if cited problems have been resolved or are continuing.

Please include your observations in your reports.

Now is a good time to review Residents’ Rights.

If Nick or your staff ombudsman has asked you to take photos to share with Pro Seniors to promote this volunteer opportunity, please remember to get a signed media release to share along with your photos.

Screening for Conflict of Interest

Ohio Administrative Code requires that we obtain a conflict of interest form from each ombudsman annually, and when a new conflict of interest occurs. A conflict of interest may be as simple as a friend being hired by the community that you visit. We disclose and work to remedy any such conflict of interest so that we can continue to provide unbiased assistance to the residents in our region.

Please complete this form upon request from our volunteer coordinator.

You may fax the completed form to 513-345-4164, or scan and email it, or mail it to

Nick Stockburger, Volunteer Coordinator

Pro Seniors

7162 Reading Rd., Suite 1150

Cincinnati, OH 45237

If you have any questions, please contact the Ombudsman Helpline at 513-458-5518.