We help seniors resolve legal & long-term care problems

Empowering & Connecting, While Staying at Home!

Even while in-person visits to residents in nursing homes and assisted living are restricted due to Covid-19, ombudsman volunteers are making a difference as an integral part of Pro Seniors’ long-term care ombudsman program.  The connections ombudsman volunteers make with residents and their families are a reminder that somebody else cares what they are experiencing; someone is available to respond to their questions, and to listen.

Volunteers help to educate residents about their rights, empowering them to become more vocal in resolving their own complaints and concerns.  Volunteers equip residents – and their families – to voice questions and concerns about care and services to the appropriate department or staff person who can investigate and work to resolve the issue.  This is important for reducing the isolation and loneliness many residents feel who may have no one to speak on their behalf.  One of our volunteers was recently interviewed about her experience – learn more about Carol here.

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Join us as a volunteer to help seniors understand how to get the assistance they need and exercise their rights, or consider helping by making presentations, outreach activities, or follow-up.  You will receive training and support from Pro Seniors’ staff.  Hours are flexible and convenient.

What Does a Long-Term Care Ombudsman Volunteer Do?

Assist ombudsman professionals in resolving complex problems in long-term care settings
Follow up with residents to make sure that their problems remain resolved
Work with residents and families to resolve other basic concerns
Enjoy visiting with residents and families by phone!

When Can I Attend Training?

Sign up now to complete our ombudsman training via webinars, with limited space available for in-person training at our office. Register now to reserve your space!

Learn to advocate for this vulnerable population by becoming a state certified long-term care ombudsman.  Please complete your application (below), and Linda will contact you.

Training Calendar for New Ombudsman Volunteer Candidates.

Candidates must complete all sessions to be eligible for certification.  (Contact Linda about accessing the recording of any session(s) you may need to miss.)

Monday, May 24, 2021 – 9am – 4:30 p.m.

7 hours

Day One

Wednesday, May 26, 2021 – 9am – 4:30 p.m.

7 hours

Day Two

What Are the Requirements?

• Pass a criminal background check
• Complete 14 hours of training, and virtually shadow a staff ombudsman
• Pass the certification exam from the Office of the State Long-Term Care Ombudsman
• Invest 4 hours per month in contacting residents in a nearby nursing home or assisted living community
• Make a commitment to serve for at least 1 year

Start Here – Become a Volunteer Long-Term Care Ombudsman

Volunteering starts with completing the online application, below.

    Your Name (required)

    Your Email (required)

    Phone number

    Do you work for a nursing home or other long-term care provider?

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    Thank you for your interest!

    I can’t volunteer right now – how else can I help?

    Please help raise awareness of our available services or give a financial gift to support Pro Seniors’ advocacy for Ohio seniors.  Find more ideas of how to support Pro Seniors throughout the year at Give Now.

    Current Volunteers

    Thank you!  We have heard from so many of you how rewarding this volunteer activity is.  We agree!  You are truly enriching the lives of people you visit.

    Ohio Administrative Code requires that we obtain an annual conflict of interest form from each ombudsman. Please complete this upon request from our volunteer coordinator. You may fax the completed form to 513-345-4164, or scan and email it, or mail it to Robert Vines, Managing Ombudsman, 7162 Reading Rd., Cincinnati, OH 45237. Click here to complete the Ombudsman Telephone Volunteer Report, or here to complete the Ombudsman Volunteer Report here.

    If you have any questions, please contact the Ombudsman Helpline at 513-458-5518.

    “Without our ombudsman . . . I think we would still be attempting to get someone to listen.  Please commend her for speaking up for Bob.  She explained our concerns very well.”
    ~Marian, thank you email

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