We help seniors resolve legal & long-term care problems

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Long-Term Care Ombudsman Volunteers

Volunteers are an integral part of Pro Seniors’ long-term care ombudsman program. Consider that nearly 60% of nursing home residents have no visitors, so there is no one to help them voice their concerns. Volunteers become that advocate and provide a voice for nursing home residents while reducing the isolation and loneliness many residents feel who have no one to speak on their behalf. Volunteers also help to educate residents about their rights, empowering them to become more vocal in resolving their own complaints and concerns.  One of our volunteers was recently interviewed about her experience – learn more about Carol here.

The long-term care ombudsman volunteer often attends resident council meetings where residents are more inclined to speak for themselves when the volunteer is present. The volunteer might also be involved in creating a family council or attending family council meetings where family members work together to solve common concerns. Some volunteers distribute information at health fairs, or provide presentations about our services.

Volunteers are needed in various roles that help seniors understand how to get the assistance they need and exercise their rights.  Volunteers receive training and support from Pro Seniors’ staff, and hours are flexible and convenient.

What Does a Long-Term Care Ombudsman Volunteer Do?

• Assist ombudsman professionals in resolving complex problems in long-term care settings
• Follow up with residents to make sure that their problems remain resolved
• Work with residents to resolve other basic concerns
• Provide presentations to community groups about the services of Pro Seniors
• Enjoy visiting with residents!

When Can I Attend Training?

Training for new ombudsman volunteers has been postponed until the current Coronavirus risk has passed. Please complete your application (below), and we will contact you about the next training dates when these are scheduled.

What Are the Requirements?

• Pass a criminal background check
• Complete 14 hours of training, and shadow a staff ombudsman for 2 hours
• Pass the certification exam from the Office of the State Long-Term Care Ombudsman
• Invest 4 hours per month in visiting residents in a nearby nursing home or assisted living community
• Make a commitment to serve for at least 1 year

Start Here – Become a Volunteer Long-Term Care Ombudsman

Volunteering starts with completing the online application, below.

Your Name (required)

Your Email (required)

Phone number

Do you work for a nursing home or other long-term care provider?

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Thank you for your interest!

I can’t volunteer right now – how else can I help?

Please help raise awareness of our available services or give a financial gift to support Pro Seniors’ advocacy for Ohio seniors.  Find more ideas of how to support Pro Seniors throughout the year at Give Justice – Donate Now.

Current Volunteers

Thank you!  We have heard from so many of you how rewarding this volunteer activity is.  We agree!  You are truly enriching the lives of people you visit.

Ohio Administrative Code requires that we obtain an annual conflict of interest form from each ombudsman. Please complete this upon request from our volunteer coordinator. You may fax the completed form to 513-345-4164, or scan and email it, or mail it to Robert Vines, Managing Ombudsman, 7162 Reading Rd., Cincinnati, OH 45237. Fill out the Ombudsman Volunteer Report here.

If you have any questions, please contact the Ombudsman Helpline at 513-458-5518.

“Without our ombudsman . . . I think we would still be attempting to get someone to listen.  Please commend her for speaking up for Bob.  She explained our concerns very well.”
~Marian, thank you email

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