Please note the following temporary service adjustments:
• Legal Helpline Intake Line Closures:
The Legal Helpline intake lines will be closed on Nov 11, Nov 12, Nov 13, Nov 16, and Nov 17.
Regular intake service will resume on Wednesday, Nov 18.
• Ongoing Legal Helpline Intake Hours Adjustment:
Effective Nov 18 through the end of the year, intake phone lines will close daily at 2:30 PM .
• Concerns about a nursing home or assisted living? Do you suspect a Medicare scam or fraud? Seeking help to locate your pension
Phone service for the Long-Term Care Ombudsman (513-458-5518), Senior Medicare Patrol (513-458-5523), and Mid America Pension Project (866-783-5021) is not impacted by this change.
Thank you for your patience while we complete these improvements.
March 31, 2020
|By Mary Day
|Like our other staff, Jimmy is working from home. If you get a call from Jimmy, you may notice his assistant, Shorty, who participates in virtual visits with nursing home residents via FaceTime. What happens on a virtual visit? "I set up calls with the administrators and discuss our role amid the crisis," says…
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