We are implementing system enhancements across our agency to better serve our community!

Please note the following temporary service adjustments:

• Legal Helpline Intake Line Closures:

   The Legal Helpline intake lines will be closed on Nov 11, Nov 12, Nov 13, Nov 16, and Nov 17.

   Regular intake service will resume on Wednesday, Nov 18.

• Ongoing Legal Helpline Intake Hours Adjustment:

   Effective Nov 18 through the end of the year, intake phone lines will close daily at 2:30 PM .

• Concerns about a nursing home or assisted living? Do you suspect a Medicare scam or fraud? Seeking help to locate your pension

Phone service for the Long-Term Care Ombudsman (513-458-5518), Senior Medicare Patrol (513-458-5523), and Mid America Pension Project (866-783-5021) is not  impacted by this change.

Thank you for your patience while we complete these improvements.

Tag: nursing home

Medicaid Seminar – May 20th, 2026

Are you responsible for Medicaid applications and reauthorizations for residents in your long-term care community? What you know matters. Refine your process and increase your rate of success. Your $30 fee includes: Continental Breakfast, Parking,  Continuing Education for attorneys (approved), Continuing Education for social workers (pending).  Learn more/register here. PRINT THE FLYER May 20th Sign-In:…

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Medicaid Seminar

Are you responsible for applying for Medicaid for residents in your long-term care community?
What you know matters. Refine your process and increase your rate of success.

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SEMINAR: Unique Medicare & Medicaid Issues for Nursing Facilities

Registration is now Closed. Notify me of the next seminar. 2024 Unique Medicare & Medicaid Issues for Nursing Facilities Introduction to Medicare Medicare Nursing Home Coverage Medicare Appeals Treatment of Income MyCare Conversion to FIDE D-SNPS Marketing Rules for Medicare Advantage Plans in Nursing Facilities How Court Ordered Deductions affect Medicaid Social Security Overpayments Social…

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April 26: Institutional Medicaid Update

Community Legal Education Network:  2022 Institutional Medicaid Update Registration is now closed. SIGN UP for our quarterly updates to receive notice of our next seminar. This seminar includes updates about Institutional Medicaid, including eligibility, Qualified Income Trusts, and much more.  Social Workers, business office staff, administrators, and other long-term care professionals and attorneys will benefit…

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Share Compassion: Volunteer

In a few hours a month, you can make a significant difference in the lives of nursing home residents by listening, connecting, and sharing information with them about their rights.  Apply now to join training beginning on Saturday, April 23.  Contact Linda for more information. Assist ombudsman professionals in resolving complex problems in long-term care…

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On the Front Line: Long-Term Care Ombudsmen

Like our other staff, Jimmy is working from home. If you get a call from Jimmy, you may notice his assistant, Shorty, who participates in virtual visits with nursing home residents via FaceTime.   What happens on a virtual visit? "I set up calls with the administrators and discuss our role amid the crisis," says…

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