We are implementing system enhancements across our agency to better serve our community!

Please note the following temporary service adjustments:

• Legal Helpline Intake Line Closures:

   The Legal Helpline intake lines will be closed on Nov 11, Nov 12, Nov 13, Nov 16, and Nov 17.

   Regular intake service will resume on Wednesday, Nov 18.

• Ongoing Legal Helpline Intake Hours Adjustment:

   Effective Nov 18 through the end of the year, intake phone lines will close daily at 2:30 PM .

• Concerns about a nursing home or assisted living? Do you suspect a Medicare scam or fraud? Seeking help to locate your pension

Phone service for the Long-Term Care Ombudsman (513-458-5518), Senior Medicare Patrol (513-458-5523), and Mid America Pension Project (866-783-5021) is not  impacted by this change.

Thank you for your patience while we complete these improvements.

I Can’t Pay My Rent!

I Can’t Pay My Rent!

Marion, age 66, called our Legal Helpline when her Social Security check was not deposited in her account on time. “I called Social Security, and all they could tell me was that my checks had stopped.”  She was distraught.

Marion spoke with our Helpline Managing Attorney, Mike Walters, who arranged to make a conference call to Social Security with Marion the following morning.  During the call, they learned that there had been an error by Social Security, and that’s why her check had been stopped. They agreed to issue a check and put it in the mail.  Within a week Marion followed up to let us know she had received her check and was able to pay her rent.

“I didn’t know what to do when my check got stopped. A friend told me the number to call Pro Seniors. I’m glad I did! I really appreciate the help!”