We are implementing system enhancements across our agency to better serve our community!

Please note the following temporary service adjustments:

• Legal Helpline Intake Line Closures:

   The Legal Helpline intake lines will be closed on Nov 11, Nov 12, Nov 13, Nov 16, and Nov 17.

   Regular intake service will resume on Wednesday, Nov 18.

• Ongoing Legal Helpline Intake Hours Adjustment:

   Effective Nov 18 through the end of the year, intake phone lines will close daily at 2:30 PM .

• Concerns about a nursing home or assisted living? Do you suspect a Medicare scam or fraud? Seeking help to locate your pension

Phone service for the Long-Term Care Ombudsman (513-458-5518), Senior Medicare Patrol (513-458-5523), and Mid America Pension Project (866-783-5021) is not  impacted by this change.

Thank you for your patience while we complete these improvements.

How to Ensure Fair Treatment If You’re Told to Move Out

How to Ensure Fair Treatment If You’re Told to Move Out

If you live in a nursing home or assisted living facility and they say you must move out, they must provide a written notice to leave the facility. This is called an involuntary discharge. This happens frequently and is the most common complaint to the ombudsman’s office. The nursing home can ask a resident to leave for six legitimate reasons, such as if the home can no longer meet the resident’s needs or if the resident stops paying. The reason must be included in the written notice, along with instructions on how to appeal the decision. Except in emergencies, the notice must give you thirty days to leave.

Bewildered Patient, looking into space
The long-term care ombudsman can help residents understand their rights in this situation. Every resident has the right to appeal an involuntary discharge notice and the ombudsman can help in the appeal process. The Ohio Department of Health will schedule a hearing date and a hearing officer will hear from the resident and the facility before making a ruling on the legitimacy of the discharge.
 
Every resident has the right to a safe and orderly discharge. The nursing home is responsible for finding an appropriate location for the resident to move to. If the resident still requires nursing home level of care, the social worker at their current nursing home will find an available room at another nursing home. If the resident’s condition has improved and they have a home to return to in the community, the nursing home or assisted living facility needs to ensure that the resident has grab bars or other assistive devices they may need, as well as arrange for home-based physical or occupational therapy if ordered by a physician.
Nurse Holding hand of patient, holding a cane