We are implementing system enhancements across our agency to better serve our community!

Please note the following temporary service adjustments:

• Legal Helpline Intake Line Closures:

   The Legal Helpline intake lines will be closed on Nov 11, Nov 12, Nov 13, Nov 16, and Nov 17.

   Regular intake service will resume on Wednesday, Nov 18.

• Ongoing Legal Helpline Intake Hours Adjustment:

   Effective Nov 18 through the end of the year, intake phone lines will close daily at 2:30 PM .

• Concerns about a nursing home or assisted living? Do you suspect a Medicare scam or fraud? Seeking help to locate your pension

Phone service for the Long-Term Care Ombudsman (513-458-5518), Senior Medicare Patrol (513-458-5523), and Mid America Pension Project (866-783-5021) is not  impacted by this change.

Thank you for your patience while we complete these improvements.

Care Plans & Their Role in Person-Centered Care

Care Plans & Their Role in Person-Centered Care

Many residents who enter nursing or assisted living homes have never heard of a care plan. The care plan is a formal document that outlines a resident’s medical and personal care needs, treatments, as well as their preferences for things like food, activities, and religious practices. This document serves as a guide for the staff to provide appropriate care.

Nursing homes are required to review the care plan every quarter with the resident(s) and staff. Any changes to the resident’s condition or preferences should be noted and communicated to the resident’s care team. Moreover, residents have the right to request a care conference at any time to discuss the quality of care or changes in preferences. At this meeting, residents can invite anyone they wish, including family or friends, the ombudsman, and any appropriate staff members such as the activities director, director of nursing, dietician, and any other staff member that touches the resident’s life.