We are implementing system enhancements across our agency to better serve our community!

Please note the following temporary service adjustments:

• Legal Helpline Intake Line Closures:

   The Legal Helpline intake lines will be closed on Nov 11, Nov 12, Nov 13, Nov 16, and Nov 17.

   Regular intake service will resume on Wednesday, Nov 18.

• Ongoing Legal Helpline Intake Hours Adjustment:

   Effective Nov 18 through the end of the year, intake phone lines will close daily at 2:30 PM .

• Concerns about a nursing home or assisted living? Do you suspect a Medicare scam or fraud? Seeking help to locate your pension

Phone service for the Long-Term Care Ombudsman (513-458-5518), Senior Medicare Patrol (513-458-5523), and Mid America Pension Project (866-783-5021) is not  impacted by this change.

Thank you for your patience while we complete these improvements.

Tag: Nursing Home Advocacy

Navigating the Costs of Long-Term Care

Planning for the future requires more than just writing a will and choosing a power of attorney. It should also include discussing options for long-term care, such as assisted living or skilled nursing, in case it is needed in the future. It's important to consider the cost of long-term care and how it will be…

Read More
Advocating for Your Rights: How to Improve Your Quality of Life in a Nursing Home or Assisted Living

If you live in a nursing home and are dissatisfied with the quality of care or quality of life, there are a few things you can do. Firstly, you can participate in the monthly Resident Council meetings. The nursing home is required to provide the necessary space and assistance to conduct a meeting of residents.…

Read More
Care Plans & Their Role in Person-Centered Care

Many residents who enter nursing or assisted living homes have never heard of a care plan. The care plan is a formal document that outlines a resident's medical and personal care needs, treatments, as well as their preferences for things like food, activities, and religious practices. This document serves as a guide for the staff…

Read More
How to Ensure Fair Treatment If You’re Told to Move Out

If you live in a nursing home or assisted living facility and they say you must move out, they must provide a written notice to leave the facility. This is called an involuntary discharge. This happens frequently and is the most common complaint to the ombudsman's office. The nursing home can ask a resident to…

Read More